Returns, Cancellations & Refunds Policy
Terms and conditions governing order cancellations, damaged transit returns, and refund disbursements.
1. Order Cancellation Prior to Dispatch
Customers may request cancellation of an order at any point prior to physical handover to the courier partner.
Once an order is assigned a courier consignment number and marked as dispatched, standard cancellation is no longer available, and the delivery must proceed to the destination.
2. Damaged or Defective Deliveries (7-Day Reporting)
If a lighting luminaire arrives physically damaged, cracked, or non-functional upon initial installation, you must notify EV Sun India within 7 calendar days of delivery.
Please email support@evsun.in with your Order Number, a description of the defect, and high-resolution photographs of the fixture and packaging.
3. Return Merchandise Authorization (RMA)
Authorized returns require an official RMA reference issued by our customer support team.
Returned luminaires must be packed securely in original or equivalent protective packaging to prevent transit degradation. Unauthorized returns sent without an RMA reference cannot be processed.
4. Refund Processing & Disbursement Timelines
Once the returned item is inspected at our warehouse and the defect or damage is confirmed, a full refund including applicable taxes and original shipping charges will be initiated.
Refunds are credited directly to the original payment method (bank account, UPI, or card) via our Razorpay payment gateway within 5 to 7 business days.